Privacy Policy & Terms of Service for This Cookie Is…

Last updated: July 2025

Privacy Policy

1. Introduction
At This Cookie Is…, we value your privacy. This policy explains how we collect, use, and protect your information.

2. Information We Collect

• Contact Information: Name, phone number, and email (provided during order).

• Order Details: Cookies ordered, pickup preferences, and payment details (processed securely via Wix).

3. How We Use Your Information
We use your information to:

• Confirm and fulfill your cookie orders

• Send transactional text messages (e.g., confirmations, pickup reminders, follow-ups)

• Respond to customer questions or support requests

4. Sharing Your Information
We do not sell or share your personal data. Your information is used only for order fulfillment and communication through secure third-party services (e.g., Wix, Grasshopper).

5. Your Rights
You may request removal of your personal information from our systems at any time, except where retention is required for legal or accounting purposes.

6. Security
We use industry-standard security measures through Wix and Grasshopper to protect your data.

7. Cookies & Tracking
Our website uses basic Wix tracking cookies for site functionality and analytics. You can disable cookies in your browser settings if desired.

8. Updates to This Policy
We may update this policy occasionally. Any changes will be posted here with a revised “Last updated” date.

9. Contact Us
For privacy questions, email us at crumbs@thiscookieis.com.

Terms & Conditions
1. Orders and Payments
All cookie orders must be prepaid through our website or authorized payment methods. Orders are confirmed upon receipt of payment.

2. Pickups and Refunds
Customers are responsible for picking up their orders at the agreed time and location. If pickup is not confirmed within 48 hours of the scheduled time, the order may be canceled and refunded at our discretion.

3. Messaging Policy
By providing your phone number, you agree to receive transactional text messages from This Cookie Is… about your order (e.g., confirmations, pickup reminders, and customer service replies).

• Message frequency varies.

• Message and data rates may apply.

• Customers can opt out at any time by replying STOP to any text message.

• For help, reply HELP or email crumbs@thiscookieis.com.

4. Liability
We are not responsible for delays or issues caused by factors beyond our control (e.g., traffic, weather, or third-party services).

5. Changes to These Terms
We reserve the right to update these terms at any time. Changes will be posted on this page with the new “Last updated” date.

6. Contact Information
For questions about your order or these terms, email us at crumbs@thiscookieis.com.

Opt-In Policy
Customers provide their phone number and consent to receive transactional text messages when they place an order on our website or through direct communication with our business. These messages include order confirmations, pickup reminders, and responses to customer inquiries.
We do not send promotional or marketing messages unless a customer has explicitly opted in to receive them. Customers can opt out of receiving messages at any time by replying STOP to any text message.

Compliant Call to Action Example
Thanks for signing up for updates from This Cookie Is… Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. For assistance, contact crumbs@thiscookieis.com.